Important Information
Policies
To help make your stay at Anjum Makkah Hotel in Makkah as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
- Check-in & Check-out
Check-in begins at 4:00 PM. Guests are kindly asked to check out by 12:00 PM. Early arrivals and late departures are subject to availability and may incur an additional charge.
- Identification & Age Requirement
All guests must present valid photo identification upon arrival. The minimum check-in age is 18 years.
- Children & Extra Beds
Children of all ages are welcome. Extra beds or cribs may be available upon request and confirmation from the hotel, with additional charges applicable.
- Payment & Deposit
A valid credit card is required to secure reservations. The hotel may temporarily hold an amount prior to arrival. Cash and major cards are accepted on-site.
- Cancellation Policy
Cancellation terms depend on the selected room and rate. Flexible and non-refundable options are both available—please refer to your booking confirmation for specifics.
- Pets & Smoking
Pets are not allowed. Smoking is prohibited in all guest rooms and indoor public areas; designated smoking spaces are available.
- Accessibility
The hotel offers wheelchair-accessible rooms, elevators, and facilities to accommodate guests with mobility needs.